Warranty Policy

Manufacturer Warranty

All printers sold at Tech Print Store come with the manufacturer's standard warranty. This warranty covers defects in materials and workmanship under normal use during the warranty period.

What's Covered

• Manufacturing Defects:

  Defects in materials or workmanship that affect normal operation

• Hardware Failures:

  Printer components that fail under normal use conditions

• Repair or Replacement:

  Manufacturer will repair or replace defective units at their discretion

What's Not Covered

• ✕
  Consumables:

  Ink cartridges, toner, drums, and other consumable supplies

• ✕
  Physical Damage:

  Damage from accidents, misuse, or improper handling

• ✕
  Unauthorized Repairs:

  Damage caused by non-authorized service or modifications

• ✕
  Software Issues:

  Problems related to software, drivers, or network configuration

How to Make a Warranty Claim

1. 1

   Contact Us First

   Call us at (888) 857-2001 or email [email protected]. We'll help troubleshoot and determine if a warranty claim is needed.

2. 2

   Provide Proof of Purchase

   Have your order number or receipt ready. This confirms your purchase date and warranty eligibility.

3. 3

   Manufacturer Support

   We'll connect you with the manufacturer's warranty service or handle the claim on your behalf for a seamless experience.

4. 4

   Repair or Replacement

   The manufacturer will repair your printer or send a replacement unit, typically within 5-10 business days.

Extended Warranty Options

For additional peace of mind, many manufacturers offer extended warranty plans that can be purchased at the time of sale or shortly after. These plans typically include:

• Extended coverage beyond the standard 1-year period (2-5 years)
• Accidental damage protection
• Priority technical support
• Advance exchange service

Contact us to learn more about extended warranty options for your specific printer model.

Tech Print Store Guarantee

In addition to the manufacturer warranty, we stand behind every product we sell:

Need Help?

Have questions about warranty coverage or need to file a claim? Our customer service team is ready to assist you.